Privacy Policy

1.Who We Are

XO Graphics is a full-service digital agency based in Chennai, Tamil Nadu, India. We offer web development, digital marketing, SEO, social media management, graphic design, brand identity, and the Business Fresher Package a complete digital launch system for new businesses. Our website is www.xographics.in.

2.What Information We Collect

Information you provide directly:

• Full name
• Email address
• Phone number and/or WhatsApp number
• Business name and project details
• Service plan selected
• Any additional information included in your enquiry message

Information collected automatically:

• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time spent, and actions taken on our website
• Referral source (how you found our website)
• These are collected via Google Analytics 4 and standard server logs.

3.How We Use Your Information

• 1To respond to your service enquiry and provide relevant information about our packages and pricing.
• 2To process your project or retainer engagement, including invoicing, delivery, and communication.
• 3To send you project updates, content drafts, monthly reports, and performance analytics relevant to your active service.
• 4To improve our website experience, understand user behavior, and optimize our service offerings.
• 5To send occasional promotional updates or offers only to users who have opted in or have an existing client relationship with us.
• 6We do not use your data for automated decision-making or profiling for third-party advertising purposes.

4.Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent, where you have explicitly provided it; (b) contractual necessity, where processing is required to fulfill our service agreement with you; and (c) legitimate interests, where we have a reasonable business interest such as improving our services or communicating with existing clients, and your interests and rights are not overridden.

5.Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

• 1Service providers: Form submissions are processed via Formspree. Payment processing is handled by Razorpay. Analytics are managed through Google Analytics 4. Each of these providers processes data under their own privacy policies and data processing agreements.
• 2Platform access for digital marketing clients: To manage your social media or ad accounts, we may require access to your Meta Business Suite, Google Ads account, or Google Business Profile. Access is used exclusively for agreed service delivery and is never shared further.
• 3Legal compliance: We may disclose information if required by law, court order, or government authority.

6.Cookies & Tracking Technologies

Our website uses cookies small text files stored on your device to improve functionality and analyze usage patterns. Specifically:

• Essential cookies: Required for basic website functionality (cannot be disabled).
• Analytics cookies: Used by Google Analytics 4 to understand how visitors use our site. These are anonymized and do not identify you personally.
• You may disable cookies at any time through your browser settings. Note that disabling certain cookies may affect your experience on our site.

7.Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Enquiry data is retained for up to 12 months. Active client data is retained for the duration of the engagement plus 2 years. Analytics data is retained per Google Analytics' default retention settings (14 months). You may request earlier deletion at any time see Section 8.

8.Your Rights

You have the following rights regarding your personal data:

• 1Access: Request a copy of the personal data we hold about you.
• 2Correction: Request that we update or correct inaccurate data.
• 3Deletion: Request that we delete your personal data (subject to legal or contractual obligations).
• 4Withdrawal of consent: Opt out of marketing communications at any time by replying 'STOP' to any message or emailing us directly.
• 5Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, contact us at xographics1017@gmail.com. We will respond within 7 business days.

9.Data Security

XO Graphics implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include restricted access to client data, use of reputable third-party processors with data protection standards, and secure communication channels. However, no online method of data transmission is 100% secure, and we cannot guarantee absolute security.

10.Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11.Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, applicable law, or our data handling practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12.Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at: